1. Introduction
Welcome to Cool Ai, a product of Nsonia LLC ("we," "our," or "us"). Your privacy is our top priority. Cool Ai is designed as a privacy-first AI gateway, ensuring user anonymity, security, and control over AI interactions.
We collect only the minimum information required for service operation and subscription management. By using Cool Ai, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Data We Do NOT Collect
- No chat logs, conversation content, or AI interactions are stored on our servers.
- No generated images or creative outputs.
- No IP addresses or precise location data.
- No search history or browsing data.
Data We DO Collect
- Account Information: Email address for authentication and communication (web platform).
- Organization Data: Organization name, team member roles, and subscription details (web platform).
- Usage Metrics: Aggregate credit consumption (tokens used, images generated) for billing purposes. No content is stored.
- Payment Information: Processed securely by our payment providers. We do not store credit card details.
- Transaction ID: For subscription validation via Apple (mobile app).
Local Storage
Web Platform: Your conversations and chat history are stored locally in your browser using IndexedDB. This data never leaves your device and is not transmitted to our servers.
Mobile App: All AI interactions, search queries, and generated content remain solely on your device. Optional iCloud backup is available if enabled by the user.
3. How We Use Your Information
The information we collect is used for:
- Providing and maintaining the service.
- Processing subscriptions and billing.
- Sending important service updates and notifications.
- Ensuring compliance with our Terms of Service.
- Improving our service based on aggregate usage patterns.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Security & Encryption
- Local Storage: All conversation data is stored locally (browser or device) and is never uploaded to external servers.
- Encryption in Transit: All communications between your device and our service are protected by TLS/HTTPS encryption.
- No Third-Party Analytics: We do not use invasive tracking services or share data with advertising networks.
- AI Model Security: When interacting with AI models, requests are routed through our secure gateway. No personally identifiable information is shared with model providers beyond what you include in your prompts.
Best Practice: While we ensure privacy, we recommend users avoid including sensitive personal information in AI prompts.
5. Subscription & Payment Processing
Web Platform: All payments are securely processed through our payment provider. We do not collect or store credit card information. Users can manage their subscriptions directly via their account settings.
Mobile App: Payments are securely processed through Apple's App Store (StoreKit). Users can manage subscriptions through Apple's settings.
6. Third-Party Services & AI Providers
Cool Ai integrates with multiple AI model providers:
- LLM Providers: OpenAI, Anthropic, Google, Groq, DeepSeek, Mistral, and others.
- Image Generation: OpenAI DALL-E, Stability AI, and others.
Your prompts are sent to these providers to generate responses. Most major AI providers do not train on API-based customer data. However, we encourage users to review the privacy policies of individual providers if this is a concern.
7. Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your account and associated data.
- Export: Export your conversation history from your browser or device at any time.
To exercise these rights, contact us at support@nsonia.com.
8. Data Retention
We retain account and billing information for the duration of your subscription and as required by law. Usage metrics are retained in aggregate form for service improvement. You may request deletion of your account at any time.
9. Policy Changes
We may update this Privacy Policy occasionally. If significant changes occur, we will notify users via email or an in-app notice.
10. Contact Us
If you have any privacy-related questions, please contact us:
Email: support@nsonia.com
Website: nsonia.com