At Cool Ai, a product of Nsonia LLC, we strive to provide excellent service to all our customers. This Refund Policy outlines when and how refunds may be issued for our subscription services.
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. When you cancel:
- Your subscription will remain active until the end of your current billing period.
- You will retain access to all features and your remaining credits until the period ends.
- No partial refunds are issued for unused portions of the current billing cycle.
- Your account will not be charged again after cancellation takes effect.
Refund Eligibility
Refunds may be issued at our discretion in the following circumstances:
- Billing Errors: If you were charged incorrectly due to a technical error on our part, we will issue a full refund for the erroneous charge.
- Service Unavailability: If our service experiences significant downtime (exceeding 48 consecutive hours) that prevents you from using the platform, you may be eligible for a prorated refund or credit.
- Duplicate Charges: If you were accidentally charged multiple times for the same billing period, we will refund all duplicate charges.
- First-Time Subscribers: If you are unsatisfied with our service within the first 7 days of your initial subscription, you may request a refund. This applies only to your first subscription period and is limited to one refund per customer.
Non-Refundable Items
The following are not eligible for refunds:
- Partial billing periods after the 7-day satisfaction period.
- Rollover Credits: Purchased rollover credits are non-refundable as they never expire and remain in your account indefinitely.
- Subscriptions cancelled after significant usage of allocated credits.
- Account terminations due to violation of our Terms of Service.
Mobile App Purchases
For purchases made through the iOS App Store, refund requests must be submitted directly to Apple:
- Visit reportaproblem.apple.com
- Or contact Apple Support
Apple handles all refund decisions for App Store purchases according to their own policies.
How to Request a Refund
To request a refund for web platform subscriptions, please contact our support team:
- Email us at support@nsonia.com
- Include your account email address and the reason for your refund request.
- Provide any relevant transaction IDs or billing details.
We aim to respond to all refund requests within 2 business days. If approved, refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.
Refund Method
Approved refunds will be credited back to the original payment method used for the purchase. We do not issue refunds via alternative payment methods, checks, or cash.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@nsonia.com
Website: nsonia.com
For complete terms governing your use of Cool Ai, please review our Terms of Service.