Welcome to Cool Ai, a product of Nsonia LLC ("we," "our," or "us"). By accessing or using Cool Ai (the "Service"), you agree to these Terms of Service ("Terms"). Please read them carefully.
1. Subscription & Usage
1.1 Subscription Model
Cool Ai operates on an auto-renewing subscription basis. Users and organizations subscribe to plans which grant access to usage credits. These credits allow access to large language model (LLM) interactions and image generation utilities.
1.2 Credit Allocation & Renewals
- Monthly Subscription: Your credits reset to the subscribed amount at the start of each billing cycle.
- Seat Changes (Web Platform): Adding seats takes effect immediately with prorated billing. Removing seats takes effect at the next renewal date.
- Subscription Cancellations: You retain access to your remaining credits until the end of your current billing cycle.
1.3 Rollover Credits
- Available for purchase by users needing additional capacity.
- Never expire and remain in your account indefinitely.
- Persist even if you cancel your subscription and later resubscribe.
2. Credit Usage & Conversion
Different AI models and image generation tools consume credits at varying rates:
- Advanced AI models (high reasoning capability) require more credits per request.
- Higher-definition images consume more credits.
- Web searches use LLM credits.
We dynamically adjust credit consumption based on model costs through a real-time conversion system.
3. User Responsibilities
3.1 Acceptable Use
You agree to use Cool Ai responsibly and in accordance with all applicable laws. You must NOT:
- Use the service for illegal, harmful, or abusive purposes.
- Generate or distribute offensive or defamatory content.
- Attempt to manipulate or disrupt the service's functionality.
- Share account credentials or allow unauthorized access.
3.2 Content Ownership
You are solely responsible for the content you generate using Cool Ai. We do not claim ownership over user-generated content.
3.3 Compliance with Local Laws
Users must ensure their use complies with local AI content regulations.
4. Privacy & Data Handling
We prioritize user privacy. Key points:
- Conversations are stored locally (in your browser or on your device), not on our servers.
- We store only the minimum data required for subscription and usage tracking.
- AI interactions are processed through our secure gateway but not logged or stored.
4.1 AI Model Training Disclaimer
While Cool Ai does not train on user data, we cannot guarantee that our model providers do not. Most major AI services, including OpenAI, Anthropic, and Google, do not train on API-based customer inputs. Users concerned about this should review the Terms of Service of these providers.
For more details, read our Privacy Policy.
5. Payments & Billing
5.1 Payment Processing
- Web Platform: Payments are securely processed via our payment provider.
- Mobile App: Payments are securely processed via Apple's App Store (StoreKit).
- We do not store or process credit card information directly.
- Subscriptions can be managed through your account settings or Apple's settings.
5.2 Refund Policy
Refunds may be issued at our discretion for billing errors or service issues. Partial refunds are not provided for unused portions of billing cycles. For complete details, please see our Refund Policy.
For mobile app billing issues, contact Apple Support.
6. Termination & Account Actions
6.1 Service Availability
We may modify, suspend, or discontinue parts of Cool Ai at any time.
6.2 Termination of Use
We reserve the right to suspend or terminate access for violations of these Terms.
7. Limitation of Liability & Disclaimer
7.1 No Warranties
Cool Ai is provided "as is" and "as available," without warranties of any kind.
7.2 Limitation of Liability
Nsonia LLC shall not be liable for any damages arising from your use of Cool Ai.
8. Updates & Changes to Terms
We may update these Terms at any time. Continued use of Cool Ai after updates constitutes acceptance.
9. Contact Information
For inquiries, please contact us:
Email: support@nsonia.com
Website: nsonia.com